top of page

Analyses and studies

Find out about recent studies in the field.


Study on privacy-enhancing technologies



Among other things, privacy-enhancing technologies (PETs) help to ensure data protection, for example, at the service level, and avoid unnecessary data processing (minimal processing) or potential leaks. The implementation of PETs in Estonia has begun, albeit at a slow pace. It would, therefore, be beneficial to have a broader understanding of the potential applications and risks of PETs, considering where and which purpose they can be used for.

The findings of the study are applicable not only in the public sector but are also valuable for fostering the development of expertise in this field within the private sector. The study helps to provide clarity for private enterprises interested in offering solutions based on PETs. The study thus has a broader impact, including on data processing between the private and public sectors.

You can find the PET study and supplementary materials below (in Estonian):

Consent service analysis

The objective of this analysis was to analyse the consent service across different sectors (general part), develop a comprehensive concept for the service based on health data (Health Information System, Digital Prescription Centre) and evaluate its potential applicability to other national databases. The report (in Estonian) can be found here.

Analysis of the data stored in national databases and registers and their machine-readable output capacity

The purpose of this analysis was to provide an overview of the data stored in national databases and registers. The analysis was needed for the development of new services and to determine whether and in what form this data is currently available for the development of such services.

The report (in Estonian) can be found here.




The survey allows us to gain insights into the expectations and needs of Bürokratt users with the focus on using services. The survey was carried out with the intention to establish specific objectives for the development of Bürokratt. It is important to note that the prerequisite for using Bürokratt is the concentration of certain critical services in the environment, to which less critical or lower priority services may be added in the future. Consequently, the Bürokratt development team has recognised the need to commission a user survey on Bürokratt to address the following questions:

  • What are the priority services?

  • Which technical solutions ensure high usability of Bürokratt?

  • What are users’ fears and prejudices?

  • What are the prerequisites for using Bürokratt?

The user survey was commissioned by the Ministry of Economic Affairs and Communications in co-operation with the Information System Authority. The survey was carried out by Civitta Eesti AS. The survey was financed from the sources of the EU Recovery and Resilience Facility (RRF).

The user survey on Bürokratt’s functionalities (in Estonian) can be found here.



The objective of this project was to assess the feasibility and viability of classifying customer enquiries at the level of the state, ministry and institution, and to determine the steps for doing this in the most effective way possible. The project also outlines the aspects that need to be taken into consideration in the future, along with the risks involved, the viability of the project and necessary activities for further development. Additionally, we developed a proof of concept (PoC) for customer enquiry classification for technological testing, a description of the PoC and a guide for institutions on how to tag customer requests.

The analysis (in Estonian) can be found here.



The purpose of the analysis and piloting of the use of alternative channels is to analyse the possibilities of using modern communication channels and the opportunities they offer to streamline communication between the state and its citizens. In this context, channels refer to chat-based applications such as Facebook Messenger, WhatsApp, Apple iMessages, Signal and others. When implementing new channels, it is essential to improve the user experience, reduce the administrative burden on the state and increase the number of citizens involved. The project was carried out in co-operation with experts from the Ministry of Economic Affairs and Communications, the Information System Authority, the Agricultural Registers and Information Board, and Solita during the period from September 2020 to December 2020.

The analysis (in Estonian) can be found here.



The pre-analysis of the Bürokratt chatbot maps the wants, needs and requirements that must be taken into consideration in the development of a chatbot that would assist citizens across the state agencies of Estonia. The document covers topics related to the development of the PoC solution and, to a lesser extent, also the requirements for follow-up projects. 

The post-analysis of the Bürokratt chatbot offers an overview of the Bürokratt prototype developed during the project and provides input for the development of a production-ready Bürokratt.

The analysis (in Estonian) can be found here.


bottom of page