Planned activities and developments in the third and fourth quarters of 2023:

• Integrating the Emergency Response Centre’s voice-based hotline with mRiik

• PoC for a voice-based service

• Provision of at least one inter-agency service through Bürokratt

• Further developments of Bürokratt’s functionalities

• Further development and analysis of multi-intent detection

• Management of Bürokratt’s users through other systems

• Audio and video support

• Integration with other call centre systems