The main goal of Bürokratt is to make people’s lives easier, both from the point of view of the customer (citizen or business), administrator (official) and ultimately the institution. Bürokratt, as an interoperable network of AI solutions integrated into national online environments, allows citizens to be in touch with their state through a single channel on an interagency basis. Currently, Bürokratt is still largely oriented towards information services: the user asks the Bürokratt a question, which is matched with a static sentence, i.e. a predetermined non-changing answer, stored in the training interface. For example, when asked about the weather outside, Bürokratt always responds that the weather is nice.

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According to the vision, Bürokratt will be able to order a new passport for Pille, which is where the integration services of Bürokratt come into play. These could be, for example, dynamic information services, where Bürokratt can immediately inform the user of the current temperature in different locations across Estonia (integrated into Bürokratt since last summer) as well as the air quality or upcoming holidays in the country. The static answer referred to above ‘The weather is nice!’ has now been transformed into a dynamic variable: with the help of a couple of APIs, Bürokratt is capable of requesting weather indicators measured at the closest weather station and integrating them into one sentence.

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These services can also be personalised services. For instance, Bürokratt can launch a query in the systems of the Police and Border Guard Board and say in one sentence when a document expires or what the current status of the new document application is.

Institutions can develop services through the backend system of Bürokratt by defining the required queries for service consumption, creating a service flow and providing an adequate number of linguistic examples to enable Bürokratt to identify the user’s intention to consume the service. Services can be created based on both X-Road services and APIs.

The service module will be completed in the first quarter of 2024 and will be regularly updated with other modules to facilitate the development of more complex service flows. In the future, it will be possible to define complex flows, possibly across several agencies, and train Bürokratt to handle them.